Return and Exchange Policy

At VP Creation, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we are here to help. Please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges

- **Return Window:** You may return or exchange items within **2 days** of the delivery date for a full refund or exchange.

- **Condition of Items:** To be eligible for a return, items must be unused, in their original packaging, and in the same condition as you received them. They should also include any original tags and accessories.

2. Non-Returnable Items

The following items are typically not eligible for return or exchange:

- Customized items or products made to your specifications.

- Items marked as final sale.

3. Initiating a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. **Contact Us:** Email our customer service team at [your contact email] with your order number and the reason for your return or exchange.

2. **Return Authorization:** We will provide you with a Return Authorization (RA) number and instructions on how to send back the item.

3. **Shipping the Item:** Pack the item securely and include the RA number. Ship the package to the address provided in the return instructions.

4. Return Shipping Costs

- **For Returns:** You are responsible for the return shipping costs unless the item is defective or incorrect. In that case, we will cover the return shipping costs.

- **For Exchanges:** If you are exchanging an item for a different size, style, or colour, you will be responsible for the shipping costs for the new item.

5. Refunds

- **Processing Time:** Refunds will be processed within **7-14 business days** after we receive and inspect the returned item. The credit will be issued to your original payment method.

- **Partial Refunds:** In some cases, a partial refund may be granted if the item is not returned in its original condition, is damaged, or is missing parts.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within **48 hours** of receiving your order. We will provide you with instructions for returning the item and will cover all shipping costs associated with the return.

7. Exchanges

If you would like to exchange an item for a different size, style, or colour, please follow the return procedure as outlined above. Once we receive your returned item, we will ship out the new item as per your request.

8. changes to this Policy

We may update this Return and Exchange Policy from time to time. Changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after such changes signifies your acceptance of the new terms.

9. Contact Us

If you have any questions or concerns regarding our Return and Exchange Policy, please reach out to us at:

**Email:** [rajputujwala606@gmail.com] 

Thank you for shopping with VP Creation! We appreciate your business and are here to help ensure your complete satisfaction.

please remember to fill in the placeholders with your specific contact details and business information to ensure the policy is tailored to your business needs.